Legal
Refund policy
Last updated 3 November 2026.
If Dawn Doc isn't right for you, you can have your money back within 30 days of buying it. No questions asked.
How to ask
- Write to support@dawndoc.com from the email address you bought with, and we will arrange the refund with Paddle.
- Or look up your order at paddle.net and ask Paddle. Paddle, our reseller and the Merchant of Record for your order, makes every refund.
Ask within 30 days of the purchase date on your receipt. The refund goes back the way you paid, for the full amount, including any tax. How long it takes to reach you depends on your bank or card.
What a refund does to your licence
A refund ends the licence. Its key can no longer activate any computer, so please remove it from the computers you used it on, in Settings › Licence. Dawn Doc then goes back to its trial, or to read-only if the trial has ended. A chargeback does the same.
The free trial is the best way to try Dawn Doc first: every feature works for 30 days, with no account and no card.
After 30 days
We don't refund a change of mind after 30 days. That doesn't affect any right you have under the Consumer Guarantees Act 1993 or other consumer law that can't be excluded, for example if Dawn Doc doesn't work as described.
Contact
support@dawndoc.com · Bit Direction Ltd, New Zealand.